Technical Solutions Architect
hace 3 semanas
Company Overview
TD SYNNEX is a leading provider of technology products and services, empowering businesses to succeed in today's digital economy. With a strong commitment to innovation and customer satisfaction, we strive to deliver exceptional solutions that drive growth and success.
Job Summary
We are seeking an experienced Technical Pre-Sales Whitebox Server professional to join our team. As a key member of our sales organization, you will be responsible for working closely with partners and internal teams to design and configure complex solutions and projects. Your expertise will play a critical role in meeting customer requirements, providing outstanding quality of service, and driving business growth.
About the Role
This exciting opportunity will see you work on various aspects of the job, including:
- Collaborating with sales teams to support the design and configuration of vendor solutions
- Providing accurate Bill of Materials to meet customer requirements
- Provision of high-quality service and meeting predefined customer service level agreements (SLAs)
- Using internal and vendor tools to generate accurate bill of materials
- Ownership of assigned Request Manager resolver group
- Responding quickly to queries or customer care issues
- Communicating product and technology information to educate internal and external audiences
- Dealing with product/solution enquiries from internal/external sales, vendors, and resellers
- Understanding and application of vendor promotions
- Maintaining peer-level technical contacts in assigned vendor
- Working towards required technical knowledge in product or technology group and achieving vendor-related accreditation
- Assisting the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
Requirements
To be successful in this role, you will require:
- Effective oral and written communication skills
- Strong attention to detail, priority management, and planning skills
- IT industry knowledge – Channel, Vendors, Competition, and End User (desirable but not mandatory depending on seniority)
- Existing knowledge of product and technology portfolio (desirable but not mandatory depending on seniority)
Benefits
We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience, plus benefits such as health insurance, retirement plans, and opportunities for professional development.
Why Work with Us?
TD SYNNEX is committed to fostering a diverse, inclusive, and equitable workplace where everyone has the opportunity to grow and succeed. We believe in valuing every voice, promoting diversity, equity, and inclusion, and creating a positive impact on our communities.
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