Customer Support Specialist

hace 1 semana


Barcelona, Barcelona, España Cpm A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries. Our multilingual support team is dedicated to delivering tailored solutions for diverse markets worldwide. We prioritize customer service, sales, and technical support for our clients globally.

We celebrate diversity at CPM International, embracing unique styles and fostering an inclusive workplace where everyone can bring their whole self to work.

Our client, Netatmo, develops innovative connected consumer electronics that provide a seamless experience for users. As a Pre-Sales Customer Support Agent, you will handle tech queries via email and chat, striving for first-contact resolution.

What You Will Do

  • Advice, help, and assist clients via email following their product orders made online on our E-shop
  • Verify incoming orders and correct them
  • Provide clear, concise responses to their requests and questions
  • Enrich the shared knowledge base within the company and in our Help Center
  • Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues
  • Manage the relationship between transporters to follow up on deliveries
  • Keep track and update the monitoring files for internal reporting

Requirements

  • A fluent level of French (spoken and written)
  • A high level of English
  • You are very well organised and have excellent interpersonal skills
  • You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
  • You know how to work within a team, you are easy going
  • You adjust quickly to new environments, and you can follow procedures and deal with deadlines

About the Role

This role involves providing top-notch customer support for Netatmo's products in the French market. If you're proficient in French and enjoy working in a dynamic environment, this could be the perfect opportunity for you.

Estimated Salary: €21,000 per year

Location: Barcelona

Working Hours: Monday to Friday from 9:00am to 6:00pm

Benefits: Performance Bonus up to €150 gross per month + End of contract bonus, Holidays: 2 accrued days per month / 24 calendar days per year Paid bank holidays + 1 extra day in lieu Hybrid: 3 to 4 days per week at the office Training: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance



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