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Front Desk Coordinator

hace 2 semanas


Sant Cugat, Barcelona, España Holiday Inn Barcelona - Sant Cugat A tiempo completo
Company Overview:
We are a dynamic hotel committed to providing exceptional guest experiences. Our team is dedicated to delivering personalized service and creating lasting memories for our guests.

Salary:
Not disclosed

Job Description:
We are seeking a Front Office Agent to join our team at Holiday Inn Barcelona - Sant Cugat. As a key member of our front desk team, you will be responsible for delivering an exceptional guest experience from the moment they arrive to their departure. Your tasks will include:
-Ensuring guest satisfaction by responding promptly to their needs and concerns
-Handling incoming phone calls and emails in a professional and courteous manner
-Registering and checking guests in and out efficiently
-Maintaining accurate records of guest accounts and processing payments
-Providing information on hotel services and amenities
-Responding to guest queries and resolving issues in a timely and effective manner

Required Skills and Qualifications:
-Proven work experience as a receptionist or in a similar role
-Excellent written and verbal communication skills in Spanish and English
-Computer skills with proficiency in PMS systems
-Ability to multitask and prioritize tasks effectively
-High school degree; additional certification in Office Management is a plus

Benefits:
We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Others:
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees.