Technical Support Director
hace 11 horas
We are seeking a highly skilled and experienced Technical Support Manager to join our global support organization. As a key member of our team, you will be responsible for delivering exceptional technical support services to our customers and partners.
The successful candidate will have a proven track record of managing high-performing teams, developing strong relationships with internal stakeholders, and driving business growth through customer satisfaction.
About the Role- Manage a team of 6-12 support engineers, providing guidance and coaching to ensure their success
- Collaborate with services and account teams to ensure seamless issue resolution and meet sales and services goals
- Develop and implement strategies to improve customer satisfaction and retention
- Lead regular case and metric review meetings to ensure KPIs are met and core business processes are executed according to standards
- Provide technical or procedural directions and interact with customers and internal stakeholders
- Manage escalated customer issues and resolve them in conjunction with the escalation manager
- Strong organizational skills and ability to establish and maintain excellent relationships across various internal and external roles
- Excellent communication and customer service skills
- Fluent in English (written/spoken) and additional languages (German, French) are a plus
We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.
Please note that the salary range is an estimate based on industry standards and may vary depending on location and other factors.
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