Customer Success Manager EMEA

hace 4 semanas


Madrid, Madrid, España Remofirst A tiempo completo

At Remofirst, we empower employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.

We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company.

EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. This allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.

As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process.

You will support their onboarding onto the Remofirst platform and then be their point of contact for any future needs.

Key responsibilities include:

  • Managing a portfolio of customers with full ownership of onboarding them onto the Remofirst platform
  • Forming long-lasting relationships with clients, becoming their trusted advisor on global employment
  • Providing expert guidance on how employment works in different countries
  • Inputting into CS team improvements and projects
  • Providing feedback on the Remofirst platform from clients to our Product team
  • Keeping up to date with Product releases and platform features
  • Proactively managing any account or service issues relating to Remofirst services

Requirements include:

  • 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
  • Experience working in global HR, Payroll or Global Mobility

We are looking for someone who is passionate about our mission, enjoys the hunt, and wants to consistently exceed the quota. If you are a driven individual who is looking for a challenging role in a fast-paced startup environment, please apply.

We offer a competitive compensation package, top-of-the-range work equipment, and 100% remote work. Our culture is built on respect, kindness, and the right to fail. We value hard yet smart work and diversity and inclusion are part of our DNA.



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