Customer Service Representative
hace 2 meses
Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Service Representative to join our team at Blu Selection. As a key member of our Phone Support Team, you will be responsible for providing top-notch support to our clients via email, phone, and chat. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Provide comprehensive technical support for domains, email, hosting, and website creation tools.
- Identify and address customer needs, offering guidance on products and services.
- Proactively follow up with customers, offering technical assistance via chat and phone.
- Escalate complex queries to the second level of technical support if necessary.
Requirements:
- Proficiency in both Spanish and Catalan is essential.
- Availability to work rotating shifts, including weekends.
- Previous experience in customer service or helpdesk (preferred).
- Strong interest in the IT field.
- Excellent communication skills, both verbal and written.
What's in it for you?
- Job stability within a welcoming and collaborative work environment.
- Hybrid model after training period.
- Continuous learning opportunities through technical training and professional development.
- Optional English classes during working hours.
- Additional benefits such as meal vouchers and health insurance.
- Attractive incentive plans and opportunities for career growth.
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