Water Quality Expert

hace 1 mes


Gasteiz Vitoria, Álava, España Hach A tiempo completo

About Hach
Hach is a leading company in the water quality industry, committed to protecting water and driving sustainability. With a global presence and diverse team, we strive to ensure water quality for people around the world.

Job Summary
We are seeking a highly skilled Water Quality Expert to join our Iberian Field Service Team in Bilbao, Spain. As a key member of our dispatch team, you will be responsible for coordinating field service technicians and ensuring seamless logistics between our customers and internal stakeholders.

Key Responsibilities
- Schedule field service technicians for various services, including future scheduling, gap scheduling, rescheduling, and repairs
- Ensure service execution meets defined Key Performance Indicators (KPIs), such as On-Time Delivery (OTD)
- Take ownership of dispatching schedules and creatively find solutions for ad hoc interventions and challenging situations
- Work constantly on Dispatch Optimizations, including routing and visit durations, to improve efficiency
- Communicate effectively with a European and distributed team, activating contracts in the Service Software to ensure optimized visit plans
- Build and optimize dispatching for multiple instruments PM contracts in the service software

Requirements
- Experience in dispatching, with a strong understanding of service work and customer interactions
- Good written and spoken English skills, with native-level Spanish required and Portuguese a plus

Benefits
- Competitive salary: €35,000 - €45,000 per year, depending on experience
- 22 days of vacation, in addition to bank holidays
- Professional onboarding and training options
- Powerful team environment, with career coaching and development opportunities
- A flexible, family-friendly organization that cares about its people and the environment



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