Technical Application Specialist
hace 4 semanas
Job Overview
As a Technical Application Scientist at Thermo Fisher Scientific, you will play a vital role in providing pre- and post-sales technical support for our Nalgene/Nunc consumer and laboratory plastics products. This includes answering customer technical inquiries, providing support on technical issues, and collaborating with experts within our organization to tackle complex problems.
Key Responsibilities
• Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries via telephone, email, or web form.
• Collaborate with various experts within our organization to tackle technical issues or problems when warranted.
• Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
• Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
• Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
• Present technical updates to colleagues and contribute to our department meetings.
• Participate in frequent training on products and continuing education on our new applications and technologies.
• Participate in additional special team or individual projects.
Requirements
• Minimum Qualifications: B.S., B.A., or M.S.
• Strong technical knowledge and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
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