E-Commerce Content Qa Specialist for Multinational E-Shop Operations

hace 3 días


Madrid, Madrid, España Zooplus Se A tiempo completo

**Company Overview**

Zooplus Se is a leading European online retailer with over 1,000 passionate professionals working together across 10 international offices. Our success relies on collaboration and leveraging our global strengths.

**Job Description**

We are seeking an experienced E-Commerce Content Quality Assurance & Knowledge Manager to join our Shop Operations team. As a key player in this dynamic hybrid role, you will ensure high-quality standards across shop operations processes, including product activation, promotions, campaigns, and website management. Your primary objective will be to drive process optimization and promote a culture of knowledge sharing.

**Responsibilities**

  • Develop and implement QA standards to ensure the accuracy and efficiency of shop operations, including product activation, promotions, campaigns, and website content updates.
  • Conduct quality checks on shop processes to ensure compliance and identify improvement opportunities.
  • Maintain and enhance a centralized knowledge repository, including training materials, SOPs, and best practices.
  • Lead process optimization initiatives to improve productivity and streamline workflows.
  • Collaborate with cross-functional teams to address quality issues and provide actionable insights.

**Required Skills and Qualifications**

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Fluency in English and another European language.
  • 2–3 years of experience in e-commerce content management, preferably in a fast-paced environment and/or leadership role.
  • Solid understanding of marketing concepts, e-commerce platforms, and shop operations processes.
  • Proficiency with QA tools and knowledge management systems (e.g., Jira, Confluence, SharePoint).

**Benefits**

  • A competitive salary of €60,000 - €80,000 per annum, commensurate with experience.
  • 20% discount in our zooplus shop.


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