Clinical Outcomes Assessment Leader

hace 1 mes


Barcelona, Barcelona, España Icon Plc A tiempo completo
Senior Role at ICON plc

We are seeking an experienced Clinical Outcomes Assessment Leader to join our team at ICON Plc. As a world-leading healthcare intelligence and clinical research organization, we strive to foster an inclusive environment driving innovation and excellence.

In this role, you will be responsible for managing a team of professionals in client-facing positions, answering requests, handling projects, and providing exceptional delivery to clients. Your ability to analyze client needs, offer solutions, and coordinate with internal teams and external parties will be crucial to your success.

Main Responsibilities:

  • Strategic Thinking: You will support the organization's growth by integrating service areas with ICON's Patient-Centered Sciences (PCS). Maintain awareness of industry trends and challenges related to COA services and guide junior staff accordingly.
  • Leadership: Manage a team of 10-15 people, allocating resources based on workload and expertise. Mentor and evaluate team performance regularly.
  • Clinical Outcomes Assessment: Provide key customers with information and research on COAs, including acceptance, reformulation, and orientation of requests. Contribute to organizational learning by obtaining client feedback and tracking issue resolution.

Requirements:

  • Minimum 5 years of experience in management roles, preferably in client services or account management.
  • Excellent customer service skills, communication, and problem-solving abilities.
  • Experience in clinical research is mandatory; knowledge of Clinical Outcomes Assessments is a plus.

Benefits:

  • Competitive salary: £60,000 - £80,000 per annum, depending on location and experience.
  • A range of health insurance offerings to suit your needs.
  • Flexible annual leave entitlements.
  • Global Employee Assistance Programme for your well-being.

About ICON:

We value diversity, inclusion, and belonging at ICON. Our commitment to these values helps us better serve our people, patients, customers, and communities. We're dedicated to creating a workplace free of discrimination and harassment, where all qualified applicants receive equal consideration for employment.



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