Service Solutions Consultant
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We are looking for an experienced Parts & Service Advisor to join our team at AgWest Equipment Ltd. The successful candidate will have a strong understanding of parts and service operations, with excellent communication skills to provide expert guidance to customers.
Key Responsibilities:
- Service Requests Handling: Handle service requests from customers and staff via phone, email, text, and walk-ins, ensuring prompt and professional support.
- Customer Support: Provide expert product advice, parts recommendations, and regular promotion updates to build customer loyalty.
- Work Order Creation and Management: Create, schedule, and manage work orders, ensuring accuracy and timely closure.
- Technician Schedule Management: Coordinate technician schedules and ensure necessary parts are available for tasks.
Requirements:
- Excellent Communication Skills: Excellent communication and interpersonal skills to interact with customers and internal stakeholders.
- Strong Technical Knowledge: Strong technical knowledge of CLAAS machinery and AGCO brands.
- Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
Benefits:
- Competitive Compensation Package: Competitive compensation package with performance-based incentives.
- Professional Development Opportunities: Comprehensive training and professional development opportunities.
- Supportive Work Environment: A supportive work environment with a collaborative team dedicated to your success.
Estimated Salary Range: $70,000 - $90,000 per year.
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