Service Solutions Consultant

hace 4 semanas


Medina del Campo, Valladolid, España Ag West Equipment Ltd A tiempo completo
About the Position

We are looking for an experienced Parts & Service Advisor to join our team at AgWest Equipment Ltd. The successful candidate will have a strong understanding of parts and service operations, with excellent communication skills to provide expert guidance to customers.

Key Responsibilities:

  • Service Requests Handling: Handle service requests from customers and staff via phone, email, text, and walk-ins, ensuring prompt and professional support.
  • Customer Support: Provide expert product advice, parts recommendations, and regular promotion updates to build customer loyalty.
  • Work Order Creation and Management: Create, schedule, and manage work orders, ensuring accuracy and timely closure.
  • Technician Schedule Management: Coordinate technician schedules and ensure necessary parts are available for tasks.

Requirements:

  • Excellent Communication Skills: Excellent communication and interpersonal skills to interact with customers and internal stakeholders.
  • Strong Technical Knowledge: Strong technical knowledge of CLAAS machinery and AGCO brands.
  • Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.

Benefits:

  • Competitive Compensation Package: Competitive compensation package with performance-based incentives.
  • Professional Development Opportunities: Comprehensive training and professional development opportunities.
  • Supportive Work Environment: A supportive work environment with a collaborative team dedicated to your success.

Estimated Salary Range: $70,000 - $90,000 per year.



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