Supply Chain Delivery Specialist
hace 4 semanas
Key Accountabilities:
As a Supply Chain Delivery Specialist at Vodafone, you will be responsible for building effective working relationships with customer technical & procurement teams. You will support the VPC in delivering all financial targets related to the customer account, including revenue and margin. Your key responsibilities will include:
- Supporting the execution of the strategic account plan as defined by the VPC.
- Developing strong one-to-one long-term relationships with key decision makers/influencers up to C Level.
- Delivering customer NPS improvements.
- Ensuring the customer's requirements are captured and delivered in all procurement activities.
- Mobilising the right professionals within the organisation to resolve customer issues and deliver against the customer requirements in the timescales required.
Requirements:
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of supply chain management and commercial contract management.
What You'll Do:
You will be responsible for developing and implementing solutions that simplify processes and improve revenue. You will also manage and resolve customer issues in a timely manner. Additionally, you will ensure the customer is at the heart of decision-making and implement clear fulfilment plans, actions and metrics to deliver customer satisfaction.
Who You Are:
You are a customer-centric individual with a passion for delivering exceptional results. You have a strong understanding of supply chain management and commercial contract management, and you are able to work effectively in a fast-paced environment. You are also a team player who is able to build strong relationships with customers and colleagues alike.
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