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Order Management Support Specialist

hace 2 meses

Madrid, Madrid, España Boston Scientific A tiempo completo

About Boston Scientific

Boston Scientific is a leading medical technology company that is dedicated to improving patient lives through innovative medical solutions. Our collaborative culture is driven by a passion for innovation, and we are committed to making a difference in people's lives around the world.

About the Role

We are seeking a highly motivated and detail-oriented individual to join our Order Management team as an Order Management Support Specialist. In this role, you will provide valuable support to the order management team to ensure smooth and efficient order processing. You will gain hands-on experience in order management processes, systems, and customer interactions, focusing on key order systems like Esker, EDI, and Ecommerce.

Responsibilities

  • Learn and familiarize yourself with automation tools such as EDI and Esker through guided training sessions and self-directed learning.
  • Support the implementation of new configurations in ESKER or EDI with careful supervision from the order management team.
  • Collaborate with cross-functional teams to translate new functionality or feedback on support requests.
  • Support Electronic order management master data uploads, testing, and functionality of new enhancements.
  • Document processes and best practices related to Esker, EDI & Ecommerce for knowledge sharing and future reference.
  • Explore the adaptation of AI related to order management to improve processes and gain efficiencies.

Requirements

  • Enrolled in a Bachelor's or Master's degree program, Engineering, Information Systems, or Computer Science.
  • Strong interest in automation technologies and willingness to learn new tools and concepts.
  • Self-starter: ability to effectively prioritize, manage multiple tasks, and complete assigned tasks with minimal direct supervision.
  • Effective communication and interpersonal skills, ability to collaborate with team members.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate with both technical and non-technical users orally and in written format.
  • Keen attention to detail and accurate data entry.
  • Language required: Fluent English.