Business Development Analyst

hace 2 semanas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

About Teleperformance Spain

We are a global leader in customer experience management and contact center business process outsourcing. Our company employs around 420,000 people working in over 265 languages and dialects, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Our Mission

We do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Job Description

We are looking for a Business Analyst to join our team in Barcelona. As a Business Analyst, you will be responsible for:

  • Communicating with internal colleagues to understand the needs of departments and the organization as a whole;
  • Working with external stakeholders to understand and investigate feedback into the service/function/product provided;
  • Using data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes;
  • Identifying processes and information technology required to introduce your recommendations;
  • Communicating the benefits of your recommendations across departments and helping to address any uncertainty and concern;
  • Producing written documentation to support your work, report on your findings, and present to stakeholders when necessary;
  • Supporting staff and teams in making the recommended changes, including helping to resolve any issues;
  • Ensuring plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

Requirements

To be successful in this role, you will need:

  • IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst;
  • Knowledge of SQL (Python is a plus), and in data visualization;
  • Financial Analysis experience is desirable;
  • Advanced knowledge of IT office tools (Google Sheets desirable);
  • Minimum C1 Level of English;
  • Excellent analytical skills and an informed, evidence-based approach;
  • Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties;
  • Working experience in KPI monitoring;
  • Working experience in contact center sector is desirable;
  • Ability to work under pressure on multiple projects within your project timeframes;
  • Passion for creating solutions with a positive attitude to change;
  • Strong interest in business and business development;
  • Good understanding of information technology.

Benefits

We offer:

  • Full-time position, 39 hours per week;
  • Salary: 26,000 € gross yearly;
  • Hybrid working model in Barcelona;
  • Permanent Contract;
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project);
  • A permanent presence of coaches who will facilitate your personal and professional development;
  • Established career path to grow within the project;
  • Bi-weekly, monthly or quarterly contests;
  • Employment with the world's largest provider of contact center services;
  • Excellent work environment, great colleagues, social arrangements, and personal development;
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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