Customer Support Specialist
hace 1 mes
About the Role:
We are seeking a highly skilled Customer Support Representative to join our team at Morningstar. As a Customer Support Representative, you will be the first point of contact for our French institutional clients, providing exceptional support via phone, email, and chat.
Your Key Responsibilities:
- Provide top-notch service to French institutional clients, addressing their inquiries and resolving issues in a timely manner.
- Collaborate closely with our data operations, development, sales, and product teams to ensure seamless issue resolution and client satisfaction.
- Proactively suggest product enhancements to the products team, leveraging your daily interactions with clients to drive innovation.
- Develop expertise in all areas of our products, providing in-depth knowledge and support to clients.
- Contribute to quality assurance efforts, ensuring new features and changes meet the highest standards.
- Identify trends in client behavior, research the competitive landscape, and provide feedback to drive business growth.
- Effectively document client feedback and activity, contributing to a culture of continuous improvement.
Requirements:
- Fluency in English and French, with a strong understanding of European languages.
- Excellent written and verbal communication skills, with a focus on interpersonal relationships.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Proficiency in Windows-based applications and a willingness to learn new tools.
- A fast learner with a flexible approach, able to thrive in a dynamic environment.
- Sound client service skills, with a proactive attitude and a commitment to issue ownership.
- An interest in the investment industry and capital markets knowledge, with a Bachelor's degree or equivalent.
About Morningstar:
Morningstar is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We offer a hybrid work environment, allowing you to balance remote work with in-person collaboration. Our benefits package is designed to support your flexibility and well-being, with a range of tools and resources to enhance your global connections.
Join our team:
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