SAP Balance Statement Lead

hace 2 semanas


Barcelona, Barcelona, España SAP A tiempo completo
Job Summary

As a Lead for the Atlas Balance Statement, you will be responsible for validating the balance sheet and aligning with stakeholders involved in generating the balance statement. You will ensure the end-to-end balance statement process is reviewed and involved in continuous improvement of the process. Additionally, you will manage escalations, ensure the balance statement is delivered within SLA, and measure and improve overall customer experience levels.

Key Responsibilities
  • Lead the efforts for validating the balance sheet
  • Align with all stakeholders involved in generating the balance statement
  • Ensure the end-to-end balance statement process is reviewed and involved in continuous improvement of the process
  • Manage escalations
  • Ensure the balance statement is delivered within SLA
  • Measure and improve overall customer experience levels
Requirements
  • 6+ years' experience working in operations support model
  • Strong leadership skill and stakeholder management
  • Experience in delivering frontline customer management
  • Experience in managing finance & accounting aspect of customers' accounts
  • 3-5 years hands-on experience in ITIL process which includes incident, service request, and change request
  • Project management experience in transition &/or service introduction is a plus
  • Demonstrated understanding of common customer service tools and processes
  • Ability to communicate effectively with senior executives/management
  • Excellent analytical and problem-solving skills
  • Attention to detail and accuracy in financial data analysis and reporting
  • Ability to work independently and collaboratively in a team environment
  • Effective communication and interpersonal skills
  • Experience in a multinational or cross-cultural work environment
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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