Global Project Lead

hace 2 semanas


Madrid, Madrid, España Sabio Group A tiempo completo

**About Us**

Sabio Group is a leading provider of CX transformation solutions, committed to sustainability, diversity, and inclusion.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight.

We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

As one of Europe's fastest-growing providers of CX transformation solutions, we're dedicated to fostering an environment where employees thrive.

We are currently looking for a passionate and enthusiastic Global Project Manager to join our Madrid Team.

We look for people with the right cultural fit who can drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

**Job Description**

You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities:

  • Management of project planning on an international level
  • Resourcing, supplier, and subcontractor management
  • Progress reporting
  • People management
  • Quality and issue resolution
  • Maintenance of good customer relations

You will be responsible for stakeholder management, ensuring progress is made by all parties with excellent communication skills, should escalations be required to meet customer needs.

The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.

**Requirements**

  • Able to work in a hybrid model for a client based in Madrid
  • Experience of working within the customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
  • Experience of collaboration tools for the joint delivery of projects
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)

**Salary:** €60,000 - €80,000 per annum, depending on experience.

**Location:** Madrid


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