Customer Service Representative
hace 1 mes
As a Dutch-speaking Customer Support Agent in the automotive sector, you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main Responsibilities:
- Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
- Log contact details and resolve issues within established service level agreements.
- Stay informed about products and services to provide accurate customer support.
- Escalate significant issues to a Mentor as needed.
- Follow all established project processes and procedures.
- Support team members during absences and participate actively in team meetings.
- Engage in additional tasks to sustain service performance and customer satisfaction.
Requirements:
- Native-level Dutch proficiency and fluent English.
- Minimum of 1 year in customer service; automotive experience preferred.
- Experience with electric vehicles is advantageous.
- Familiarity with IT platforms and applications, including Windows and MS Office.
- Strong listening and problem-solving skills to meet customer needs.
- Ability to manage and resolve calls independently or escalate as necessary.
- Commitment of at least 6 months to the role is required.
About Amspace Recruitment Consultancy:
Amspace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more.
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