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AI Support Engineer
hace 2 semanas
Elastic is a search AI company that enables everyone to find answers in real time using all their data at scale. Our platform brings together the precision of search and the intelligence of AI to accelerate results.
What We Do- We service technical customer issues within our contractual SLA, ensuring they are managed to resolution.
- We maintain strong relationships with customers for the delivery of technical support.
- We have a mindset of continuous improvement, focusing on efficiency of support processes and customer satisfaction.
- We work across multi-cultural and geographically distributed teams.
- 5+ years of proven experience in Technical Support in a Software business.
- A technical background in fields like Information Technology, Network Engineering, Software Engineering etc.
- Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projects.
- Strong verbal and written communication skills in English.
- Candidate oriented focus.
- Knowledge of databases or search software technologies.
- Experience with SaaS and/or Distributed systems.
- Experience with Linux/Unix.
- Experience with APIs.
- Consistent track record of continued learning and skill improvement.
- Experience with administering and/or troubleshooting Elastic products in a production environment.
- Familiarity with Knowledge Centered-Services (KCS).
- Experience as a mentor or coach and/or in other aspects of team leadership.
- Experience with Networking and/or Load Balancers.
- Experience with Kubernetes.
- Experience with Kafka / Message Brokering.
- Experience with Elastic technology or related competing technologies across observability or Search.
We're a distributed company that values diversity and promotes equal opportunities. We offer competitive pay, health coverage, flexible locations and schedules, generous vacation days, and more.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.
