Field Service Engineer
hace 4 semanas
Job Summary:
Thermo Fisher Scientific is seeking a highly skilled Field Service Engineer to join our team in Madrid, Spain. As a Field Service Engineer, you will be responsible for delivering exceptional service and support to our laboratory customers, ensuring the smooth operation of our instrumentation product portfolio.
Key Responsibilities:
- Installation, preventive maintenance, repair, and qualification of our instrumentation product portfolio
- Provide effective support to our users both remotely and face-to-face within agreed timeframes
- Diagnose system failures using your knowledge, remote support tools, and log file analysis to determine the most effective resolution
- Deliver training courses to end-users on our range of instrumentation at the customer laboratory
- Provide support to the technical hotline when not attending customer sites
- Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades
- Provide remote and on-site support for customers and colleagues outside of the local region, as required
- Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems
- Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met
- Complete service reports in CRM accurately and return them to the customer in a timely manner
Requirements:
- Engineering degree, Science subjects, or related field
- Minimum 3 years of experience in servicing/repair of analytical equipment, ideally laboratory/hospital equipment or medical devices
- Good knowledge of the hospital landscape in the assigned region
- Ability and willingness to travel, mainly in the Center Spain Region
- Knowledge of IT tools (Office, Outlook, etc.)
- Valid driving license
What We Offer:
At Thermo Fisher Scientific, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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