Senior Planning Analyst
hace 4 semanas
About the Role
We are seeking a highly skilled Senior Planning Analyst to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
Main Responsibilities
- Forecasting and Planning:
- Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
- Translate operational strategy into capacity plans for inshore and offshore teams.
- Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
- Update work ratios and plan holiday/sickness quotas for each site and function.
- Productivity Management:
- Control and set productivity targets in collaboration with Operations Managers for each function.
- Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
- Service Level Projections:
- Develop projections for claims, COM inventory, and telephony service levels.
- Utilize call volume reports to coordinate and complete capacity planning within the call center.
- Conduct call pattern forecasting and planning to help meet service level agreements.
- Communication and Collaboration:
- Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.
- Clearly communicate recommendations and guidance to senior operational leaders.
- Act as the single point of contact for the entire team and senior leaders.
- Cost Management:
- Translate changes in capacity plans into costs and drivers.
- Communicate with Finance, HR, Training, and other relevant departments regarding Full-Time Equivalents (FTEs) per site and function.
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