Senior Planning Analyst

hace 4 semanas


Madrid, Madrid, España The Cigna Group A tiempo completo

About the Role

We are seeking a highly skilled Senior Planning Analyst to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.

Main Responsibilities

  • Forecasting and Planning:
    • Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
    • Translate operational strategy into capacity plans for inshore and offshore teams.
    • Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
    • Update work ratios and plan holiday/sickness quotas for each site and function.
  • Productivity Management:
    • Control and set productivity targets in collaboration with Operations Managers for each function.
    • Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
  • Service Level Projections:
    • Develop projections for claims, COM inventory, and telephony service levels.
    • Utilize call volume reports to coordinate and complete capacity planning within the call center.
    • Conduct call pattern forecasting and planning to help meet service level agreements.
  • Communication and Collaboration:
    • Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.
    • Clearly communicate recommendations and guidance to senior operational leaders.
    • Act as the single point of contact for the entire team and senior leaders.
  • Cost Management:
    • Translate changes in capacity plans into costs and drivers.
    • Communicate with Finance, HR, Training, and other relevant departments regarding Full-Time Equivalents (FTEs) per site and function.


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