Valentino Client Experience Specialist
hace 1 mes
About the Role:
We are seeking a highly motivated Client Advisor to join our team at Valentino's boutique in ECI Madrid. As a Client Advisor, you will be responsible for creating an exclusive experience for our customers, delivering exceptional service, and driving sales.
Key Responsibilities:
- Master the client journey, creating customer emotion and desire
- Engage existing and prospect clients as per weekly plan defined by store management
- Deliver the Valentino Couture service impeccably in every phase
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Actively participate in sales in partnership and appointment routine
Operations and Visual:
- Deal with all sales and after-sales activities
- Ensure product maintenance and replenishment on the floor
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales
- Liaise with the in-store visual to follow display guidelines
Qualifications:
- Excellent interpersonal and effective communication skills
- Fluency in English is essential; a second language is preferred
- Be a team player with a pro-active attitude
- High fashion knowledge
About Valentino:
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
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