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Global Head of Operations

hace 2 meses

Madrid, Madrid, España Ikono A tiempo completo
About the Role

We are seeking a highly experienced and skilled Global Head of Operations to join our team at Ikono. As a key member of our leadership team, you will be responsible for driving the operational strategy and ensuring the successful execution of our business plan.

Key Responsibilities
  • Customer Experience Excellence
    • Develop and implement a rigorous maintenance regimen to guarantee that all Ikono spaces meet the highest standards of cleanliness, functionality, and aesthetics.
    • Foster a culture of pride and responsibility among the spaces' team, ensuring that each member is committed to upholding the highest standards.
    • Lead the creation, implementation, and supervision of a manual of standards in each of the actual and new Ikono spaces to ensure consistent quality and adherence to organizational guidelines.
    • Implement the standards through the team and develop a system of regular audits and performance evaluations to track adherence to maintenance standards.
  • Outstanding Client Interaction
    • Develop and implement training programs and communication initiatives to ensure that staff members consistently deliver an exceptional level of interaction with clients across all immersive exhibits and galleries.
  • People Management
    • Effectively lead the team in the Ikono Operations' Organization, including venue Teams and sales teams.
    • Foster motivation within the team, ensuring high employee engagement and alignment with the organizational culture.
    • Management and supervision of the operations and sales teams, including definition of objectives, monitoring of tasks, control of workloads, etc.
  • Ownership of Budget and full P&L for Ikono Spaces
    • Take ownership of budgets, sales, and full profit and loss (P&L) statements for actual and new Ikono spaces, ensuring financial objectives are met.
    • Propose, develop, and control the budget to achieve objectives.
    • Develop and implement a B2B and B2C sales strategy that maximizes the revenues in each Ikono space while maintaining quality standards.
  • Structural Planning for Refurbishment and New Openings
    • Develop and execute comprehensive plans for new openings, encompassing organizational structure, staffing, P&L, and logistics.
    • Establish and implement standardized processes and procedures for new openings to ensure consistency and efficiency in operations.
Requirements
  • 8 years' experience in the retail, hospitality, restaurant, or entertainment industries.
  • 3 years' experience with Regional Operations responsibility, reporting to COO or CEO.
  • Experience in growing business, planning workforce needs, systems, and logistic needs, and translating strategy into actionable plans.
  • Native or bilingual proficiency in English and Spanish is required. Other European languages would be an advantage.
About Ikono

We are a dynamic and innovative company that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. We are committed to fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.