Application Support Specialist

hace 5 días

Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo
Application Support Engineer

At Kapsch TrafficCom Transportation Sa., we're seeking a skilled Application Support Engineer to join our international team. As a key member of our Traffic Management Support team, you'll play a crucial role in ensuring the smooth functioning and efficient utilization of our Traffic Management applications.

Key Responsibilities:
  • Application Management: Monitor and troubleshoot application performance and availability, ensuring seamless operation and efficient utilization.
  • Monitoring and Troubleshooting: Implement advanced monitoring solutions for real-time tracking of application performance and availability.
  • Security and Compliance: Implement robust security practices to protect our Traffic Management applications, ensuring compliance with industry-specific security standards and regulations.
  • Scaling and Capacity Planning: Strategically plan and implement measures to scale Traffic Management applications according to evolving requirements.
  • Automation: Automate repetitive tasks within the application environment to enhance efficiency and minimize errors.
  • Backup and Recovery: Ensure data integrity through effective backup and recovery processes.
  • Collaboration: Collaborate with development, test, and other teams to facilitate integration and support.
  • Continuous Deployment and Integration: Implement processes and pipelines to support automated deployment of updates and improvements to applications.
  • User Support: Provide technical assistance, troubleshooting, and guidance for end-users on application-related matters.
  • Training and Documentation: Create and maintain user documentation, FAQs, and knowledge base articles to empower end-users.
Requirements:
  • Experience in technical support for IT applications or software solutions.
  • IT academic background for junior profiles with no experience is required.
  • Excellent communication skills to orchestrate effective collaboration between customers, support, and development teams within an agile DevOps context.
  • Leadership experience is required for Senior roles.
  • Demonstrated success in customer care and managing support processes while aligning closely with development objectives within an agile DevOps framework.
  • Proficiency in English.
What We Offer:
  • Permanent contract.
  • Hybrid working model (2 days at the office per week).
  • Flexible remuneration plan.
  • 30 business days of vacations.
  • Challenging limits of mobility for a healthy world without congestion.
  • Space for creating innovative solutions and ideas for our fast-growing markets.
  • Onboarding with an experienced team to get familiar with the business.
  • An international working environment.

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