Customer Support Advisor

hace 6 días

Barcelona, Barcelona, España Grupo Crit A tiempo completo
About the Role

We are seeking a highly skilled and multilingual Customer Support Advisor to join our team at Grupo Crit. As a key member of our customer service department, you will play a vital role in ensuring the highest level of customer satisfaction and experience.

Key Responsibilities
  • Provide exceptional customer service to our international clients via email and phone, resolving inquiries and issues in a timely and professional manner.
  • Collaborate with suppliers and internal teams to identify and address customer needs, ensuring seamless communication and resolution.
  • Utilize advanced language skills in Danish and English to communicate effectively with clients and colleagues.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Participate in ongoing training and development to enhance language skills and customer service expertise.
What We Offer
  • A 39-hour workweek contract with fixed working hours, including weekends off and flexible scheduling.
  • A relocation package, including flight tickets and accommodation assistance for the first month.
  • A "Feel Good" program featuring Spanish lessons, quizzes, and group activities.
  • Free health insurance after 4 months, flexible remuneration options, and an attractive employee referral bonus campaign.
  • A multicultural and international working environment, with opportunities for career growth and development.
Requirements
  • Danish native language skills and a good level of English proficiency.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • User-friendly PC skills, including Office 365 and CRM Database.
  • Goal-oriented and self-assertive, with a problem-solving mindset.
  • Affinity with travel platforms and experience in customer service or call center environments.
What We're Looking For

We're seeking a motivated and customer-focused individual who is passionate about delivering exceptional service and support. If you're a team player with a strong work ethic and a desire to grow your career, we encourage you to apply.

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