Regulatory Case Expert

hace 2 semanas


Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

eDreams ODIGEO, a leading travel tech company, is seeking an experienced Regulatory Case Executive to join our Communications team in Barcelona.

We offer a competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off discounts, and partnerships relocation support. The estimated salary for this position is around €45,000 - €60,000 per year, depending on experience.

The successful candidate will be responsible for managing legal customer complaints, data protection consumer rights cases, and coordinating Legal inquiries with Legal Counsels. Additionally, they will support VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.

To succeed in this role, you should have a strong background in Tourism, excellent writing and communication skills, and proficiency in English. Experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions is also desirable.

In return, we offer a dynamic and healthy work environment, opportunities for growth and development, and a supportive team that values high performance learning and growth. You'll work in an Agile Mindset environment with recognition at our core.

We're looking for someone who is passionate about the travel industry, has an acute sense of judgement, tact, diplomacy, and crisis communication skills, analytical capacity, problemsolving mindset, and organized. If you're a customeroriented individual who can work under pressure and prioritize tasks effectively, we'd love to hear from you.



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