Global WFM Optimization Specialist

hace 6 días


Madrid, Madrid, España 2228 Gate Gourmet Spain S.L. A tiempo completo

We're looking for motivated individuals to help enhance operational efficiency.

At 2228 Gate Gourmet Spain S.L., we seek a Global WFM Optimization Specialist to optimize the UKG Pro WFM system, provide support to global users through the ticketing tool, and drive execution of global WFM projects.

Key Responsibilities:
  • Collaborate with internal stakeholders to gather and analyze requirements, translating them into system functionalities, and design solutions to meet business needs.
  • Provide third-level functional support in resolving WFM application performance and configuration issues, data errors, process flaws, time clocks issues, high-impact incidents, outages, and change requests through the internal ticketing system.
  • Evaluate stakeholder engagement and alignment with business and People Digitalization strategy.
  • Deliver training on new features and enhancements, adoption of new processes, effective utilization of application functionalities, best practices, and prepare training materials.
  • Manage existing application reports, create new reports, dashboards, tables based on business requirements, ensure system and data integrity by integrating system reports and alerts to verify data reliability, conduct system testing, identify discrepancies, and establish improvement plans.
  • Perform routine activities such as WFM application upgrades and audits to internal stakeholders.
  • Maintain documentation of application enhancements, including configuration requirements, functional, and technical specifications, align with Global IT to develop technical requirements.
  • Conduct feasibility studies, provide estimations, recommended solutions, or alternate methods to meet business requirements, recommend process improvements.

Salary: €55000 - €65000 per year. Compensation package includes additional benefits.

In this role, you will work closely with Regional SMEs, HR, and Operations teams and external vendors.



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