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hace 2 meses
At Empresa Reconocida, we are seeking a highly skilled and experienced Senior Agent to join our team in Portugal. As a Senior Agent, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Customer Interaction: Handle escalated customer inquiries, complaints, and issues with professionalism and empathy.
- Agent Support: Mentor and provide guidance to junior agents, assisting them in handling difficult calls and improving their performance.
- Knowledge Sharing: Stay up-to-date with company policies, products, and procedures to provide accurate information to customers and agents.
- Quality Assurance: Monitor and evaluate calls to ensure compliance with company guidelines and customer service standards.
- Documentation: Maintain detailed and accurate records of customer interactions, escalations, and issue resolutions.
- Team Collaboration: Collaborate with team leaders and managers to provide input on agent performance and operational improvements.
Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology and have a strong understanding of customer service principles.
What We Offer: In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.
