Campaign Management Expert
hace 1 mes
About the Role:
We are seeking a talented Campaign Management Expert to join our team at ING Bank N.V. As a key member of our Customer Interactions Tribe, you will play a crucial role in implementing our new communications platform with Adobe, driving efficiency, scalability, and hyper-personalization capabilities.
Key Responsibilities:
- Develop new functional capabilities to enhance our comms E2E platform with Adobe.
- Ensure a hyper-personalization strategy to accelerate customer experience and development results.
- Align with stakeholders involved in the engagement funnel, including Customer Comms Strategy Area, Marketing, and Everyday Engagement & Assisted Channels.
Requirements:
- Experience implementing Adobe Journey Optimizer.
- Knowledge of Adobe Experience Platform, specifically in Adobe Journey Optimizer and RTCDP.
- Focus on delivery through collaboration.
- Ability to work with internal clients and stakeholders, analyzing the impact of each communication/use case proposed and measuring their value.
- Able to work and understand a complex environment, with a global overview of the strategy and generating simple and scalable solutions.
What We Offer:
- A flexible and accountable work environment, with the option to work from home or in our office.
- A range of benefits, including health insurance, life insurance, flexible remuneration, and more.
- Opportunities for professional growth and development, with a focus on innovation and collaboration.
About Us:
ING Bank N.V. is a fully online bank, committed to helping our clients create a better future for themselves. We are a team of over 1600 people, sharing a passion for technology, innovation, simplicity, and transparency. We are proud to have a diverse team and are committed to developing a culture of Diversity, Inclusion, and Belonging.
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