Campaign Management Expert

hace 1 mes


Madrid, Madrid, España Ing Bank N.V. A tiempo completo

About the Role:

We are seeking a talented Campaign Management Expert to join our team at ING Bank N.V. As a key member of our Customer Interactions Tribe, you will play a crucial role in implementing our new communications platform with Adobe, driving efficiency, scalability, and hyper-personalization capabilities.

Key Responsibilities:

  • Develop new functional capabilities to enhance our comms E2E platform with Adobe.
  • Ensure a hyper-personalization strategy to accelerate customer experience and development results.
  • Align with stakeholders involved in the engagement funnel, including Customer Comms Strategy Area, Marketing, and Everyday Engagement & Assisted Channels.

Requirements:

  • Experience implementing Adobe Journey Optimizer.
  • Knowledge of Adobe Experience Platform, specifically in Adobe Journey Optimizer and RTCDP.
  • Focus on delivery through collaboration.
  • Ability to work with internal clients and stakeholders, analyzing the impact of each communication/use case proposed and measuring their value.
  • Able to work and understand a complex environment, with a global overview of the strategy and generating simple and scalable solutions.

What We Offer:

  • A flexible and accountable work environment, with the option to work from home or in our office.
  • A range of benefits, including health insurance, life insurance, flexible remuneration, and more.
  • Opportunities for professional growth and development, with a focus on innovation and collaboration.

About Us:

ING Bank N.V. is a fully online bank, committed to helping our clients create a better future for themselves. We are a team of over 1600 people, sharing a passion for technology, innovation, simplicity, and transparency. We are proud to have a diverse team and are committed to developing a culture of Diversity, Inclusion, and Belonging.



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