Customer Service Ambassador

hace 3 semanas


Madrid, Madrid, España Arbor Education A tiempo completo

Arbor Education is a dynamic company on a mission to transform the way schools work for the better. We're passionate about giving educators the right tools and technology to thrive in their roles. About the role: We're seeking an exceptional Customer Service Advisor to join our team This exciting opportunity will see you providing first-class support to our users, helping them overcome any challenges they face. You'll be working closely with our internal teams to identify and resolve queries, ensuring that our users receive top-notch service every time. As part of our fast-paced and results-driven environment, you'll have the chance to grow and develop your skills, contributing to the success of our company.

About the job:

  • We're looking for a customer service superstar who is passionate about delivering exceptional experiences and finding creative solutions to problems.
  • You'll be the main point of contact for various users within the school, resolving queries via phone, email, and webchat in a timely manner.
  • Our team is made up of enthusiastic, friendly, and dedicated experts who are committed to providing the best possible service to our schools.
  • You'll maintain accurate records and consistently represent and work in line with company values.
  • You'll also contribute to writing FAQs and online guide materials, going above and beyond to delight our customers.
  • You'll capture customer feedback on feature requests and share it through our internal roadmap process.

About you: To succeed in this role, you'll need a passion for delivering first-class customer service. You should be a strong problem-solver who isn't afraid to collaborate with others to find solutions. You'll require outstanding communication and interpersonal skills, as well as the ability to work effectively in a fast-paced and results-oriented culture.

About us: At Arbor Education, we believe that there's a better way to work. We're committed to creating a platform and products that make a real difference to the education sector. Our team is diverse and experienced, comprising ex-teachers and Edtech engineers who share a passion for innovation and improvement. We offer a range of benefits that reflect our values, including 32 days holiday, professional development training budget, and enhanced maternity and adoption leave.



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