Marketing Promoter

hace 3 semanas

Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo

Position Summary

As a Marketing Coordinator at Marriott Vacations Worldwide, you will play a vital role in promoting brand awareness and sales of our properties. Your duties will include arranging sales presentations, promoting our brand image, and ensuring excellent customer service. If you have a strong work ethic, excellent interpersonal skills, and a positive attitude, we encourage you to apply for this opportunity.

Critical Tasks

  • Present and arrange sales presentations to qualified guests at contracted locations.
  • Work with the partnered hotel and other location staff to ensure appropriate representation and communication is provided daily.
  • Coordinate appointments with the front desk at the Marriott Vacation Club Sales Centre.
  • Follow gifting procedures to ensure guests meet minimum eligibility standards.
  • Project a professional appearance and attitude.
  • Maintain a clean and organized workstation.
  • Initiate contact with as many people as possible.
  • Promote interest in the MVCI Resorts.
  • Maintain accurate and up-to-date knowledge of the area and surroundings.

Preferred Qualifications

  • Excellent interpersonal and oral communication skills
  • Bilingual English and German
  • Exceptional customer service skills
  • Strong work ethic, high energy level, and positive attitude
  • Must have reliable transportation.
  • Ability to work a flexible schedule.
  • Be highly driven and a self-starter.
  • Sales experience preferred.

Policies and Procedures

  • Follow company and department policies and procedures.
  • Protect the privacy and security of coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested.
  • Comply with quality assurance expectations and standards.

Guest Relations

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Address guests' service needs in a professional, positive, and timely manner.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality.

Critical Competencies

  • Analytical Skills
  • Computer Skills
  • Learning
  • Problem Solving
  • Decision-Making
  • Interpersonal Skills
  • Customer Service Orientation
  • Influence
  • Team Work
  • Communications
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Applied Reading
  • Personal Attributes
  • Dependability
  • Initiative
  • Integrity
  • Presentation
  • Stress Tolerance
  • Positive Demeanor
  • Organization
  • Time Management
  • Administration
  • Typing

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.