Norwegian Content Moderator for Social Media Platform
hace 4 semanas
As a Content Moderator for Job Squad, you will be responsible for reviewing and filtering content on a popular social media platform to ensure a safe experience for users. This includes reviewing user flagging reports, understanding and remaining up-to-date with client policies and guidelines, and analyzing content to identify non-compliance. You will also be required to review reported content within agreed turnaround times and standards of quality, recognize trends and patterns, and escalate issues outside of established policies. Additionally, you will use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community. You may be required to review sensitive content, including graphic or disturbing subjects.
Responsibilities:
• Review user flagging reports regarding website content
• Understand and remain up-to-date with client's policies and guidelines
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market-specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects
Requirements:
• Native Norwegian language skills
• Fluency in English (B2)
• Experience within content moderation, customer service, or other contact center environments (plus, but not a must)
• Affinity with social media platforms
• Good understanding and level of computer handling skills
• Ability to deal with highly sensitive content (graphic images, among others)
• Aware of current cultural, political, and social events
• Professional and thorough
If you have any questions about the position, please feel free to send an email to our recruiters, who are ready to help answer any questions you may have.
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