Medical Information Specialist

hace 1 día


Zaragoza, Zaragoza, España Eversana A tiempo completo
Job Description

Eversana is seeking a highly skilled Medical Information Specialist to join our team. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.

Key Responsibilities:
  • Translate English documents into the target language or vice-versa, and deliver these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers.
  • Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with Eversana-Medical Communications and client SOPs.
  • Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
  • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints.
  • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Requirements:
  • Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
  • Place of Work: Home Office or European Hub Office.
  • Hours: Able to work full time on a rolling 5 day week that will include weekend working.


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