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Communication Specialist

hace 2 meses


Barcelona, Barcelona, España H&M Group A tiempo completo

About H&M Group

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. As a global fashion leader, we strive to create meaningful growth and more sustainable lifestyles. Our people are the driving force behind our commitment to innovation and excellence.

Job Summary

We are seeking a skilled Communication Specialist to join our team. As a key member of our Customer Service Centre, you will play a vital role in ensuring seamless communication across our organization. Your expertise will help us drive improvements in our communication channels, enabling our customer service team to deliver exceptional experiences.

Key Responsibilities

  1. Corporate Communication: Proactively identify and communicate relevant information to stakeholders, ensuring timely and effective dissemination of information.
  2. Content Creation: Develop engaging content for internal and external communication channels, utilizing various digital and live formats.
  3. Operational Support: Collaborate with operational teams to enhance communication and improve performance.
  4. Project Coordination: Plan and execute projects and events for the Customer Service Centre, working closely with cross-functional teams.
  5. Social Media Monitoring: Support the Global Operations team by monitoring social media channels and providing insights.
  6. Event Planning: Organize and deliver seasonal kick-off meetings to showcase campaigns and company goals.
  7. Visual Team Coordination: Ensure visual displays in the Customer Service Centre align with H&M Group's brand guidelines.
  8. Employee Engagement: Inspire employees about fashion, sales, and excellent customer service, promoting the brand's values and tone of voice.
  9. Communication Advisory: Provide guidance on effective communication channels, audience, and information, adhering to H&M Group's guidelines and tone of voice.
  10. Support and Feedback: Offer support and feedback to colleagues to ensure customer needs are met.
  11. Proactive Solutions: Recognize customer and colleague needs, providing solutions, feedback, and advice.
  12. Long-term Planning: Balance short-term and long-term planning to achieve goals and objectives.

Requirements

We are looking for a sociable, open, communicative, and ambitious team player with drive and optimism. If you are passionate about communication and customer service, we encourage you to apply.