Customer Success Representative

hace 1 mes

Barcelona, Barcelona, España Qonto A tiempo completo

Establish a strong presence in the Portuguese market as a Customer Success Representative at Qonto.

You will play a key role in delivering exceptional onboarding experiences and ongoing support to our new customers in Portugal.

Working closely with the team, you will help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Portugal.

As a Customer Success Representative at Qonto, you will:

  • Be a Qonto Ambassador: Handle both onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing support.
  • Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively.
  • Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.
  • Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarity.

What you can expect:

Market/Team Context:

Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.

Methodologies:

We value continuous improvement, data-driven decision-making, and customer-centric approaches.

Tools:

You will become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficiently.

Growth Opportunity:

As an early member of the CS Portugal team, you will have the chance to impact our success and grow with the company significantly.

About You:

Experience: You have a background in customer success, preferably with experience in improving standards and procedures.

Languages: You are a native or C2-level speaker of Portuguese with an excellent understanding of the local business culture, and you also have a very good level of English.

Skills:

You excel in multitasking, attention to detail, and have strong written and verbal communication abilities.

Tech-savvy: You are comfortable learning and working with multiple software tools simultaneously.

Attitude: You are proactive, curious, and eager to contribute to the growth of a new market.

Perks:

A tailor-made and dynamic career track.

An inclusive work environment.

Offices in Paris, Berlin, Milan, Barcelona, and Belgrade; Tailor-made remote work policy depending on the job you apply for and where you live; Competitive salary package; A meal voucher; Public transportation reimbursement (part or global); A great health insurance (depending on the country); Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities; A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners; Monthly team events.

Our hiring process:

Interviews with your Talent Acquisition Manager and future managers A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours To learn more about us: Qonto's Blog

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