Reservation Operations Manager

hace 3 semanas


Madrid, Madrid, España Marriott International A tiempo completo

**Company Overview:**

Aloft, a brand under Marriott International, offers a unique hospitality experience. As a Supervisor-Reservations at Aloft, you will play a vital role in ensuring seamless guest experiences.

**Salary:** $60,000 - $80,000 per annum, depending on location and experience.

**Job Description:**

  • Oversee the accuracy of room blocks, reservations, and group market codes to ensure maximum occupancy and revenue.
  • Communicate company values and culture to new employees, setting a positive tone for their tenure.
  • Analyze and implement new Reservations procedures to improve efficiency and quality.
  • Process all reservation requests, changes, and cancellations received via phone, fax, or mail, providing excellent customer service.
  • Determine appropriate room types based on guest needs and verify availability, rates, and policies.
  • Explain guarantee, special rate, and cancellation policies to callers, addressing any concerns or questions.
  • Accommodate and document special requests, enhancing the overall guest experience.
  • Respond to challenges in accommodating rooming requests, exercising problem-solving skills.

**Required Skills and Qualifications:**

  • High school diploma or G.E.D. equivalent.
  • At least 2 years of related work experience, with a strong background in hotel operations.
  • 1 year of supervisory experience, demonstrating leadership capabilities.

**Benefits:**

  • A competitive salary range, commensurate with location and experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A diverse and inclusive work environment, valuing diversity and promoting equality.

**Others:

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering a people-first culture.



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