Riga Customer Service Representative with Dutch Language Skills
hace 2 semanas
About the Role:
We are seeking a highly skilled and motivated Riga customer service representative to join our team. As a key member of our client's brand-new office in Riga, you will be responsible for providing exceptional customer support to clients across various channels.
Key Responsibilities:
- Handle phone calls and emails from customers, providing resolutions to their queries and concerns
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
Requirements:
To succeed in this role, you should have:
- Fluent written and spoken Dutch language skills
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems
- Previous experience in an outsourced customer service environment is advantageous
Preferred Competencies:
- Advanced understanding of using computers, adept at multitasking across systems and applications
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving
- Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization
What We Offer:
In return for your hard work and dedication, we offer:
- A competitive salary of approximately $45,000-$60,000 per annum, depending on experience and qualifications
- Relocation support (based on situation)
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more
- OVP (Compulsory Health Examination): Full coverage
- Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies
- Attractive compensation and allowances: Basis role and experience
- Annual Leave: 4 calendar weeks of paid leave
- Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit
- Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively
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