Customer Success Account Manager
hace 1 mes
About the Role
The Customer Success Account Manager is a vital position within Picus Security, responsible for nurturing and expanding our customer relationships across a diverse portfolio in European regions. This role is crucial in ensuring customer satisfaction and loyalty while meeting and exceeding quotas for renewals and upsells.
Key Responsibilities
• Coordinate with sales, product, and technical teams to ensure a seamless onboarding experience for new clients
• Develop and maintain strong relationships with a designated portfolio of clients across European regions, ensuring high levels of satisfaction and loyalty
• Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions
• Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives
• Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution
• Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience
• Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends
Requirements
• Bachelor's degree in Business Administration, Communications, or a related field, with a preference for a technical background
• At least 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS provider in the cyber security space
• Proven ability to manage and grow client relationships, with a keen focus on meeting renewal and upsell quotas, especially within the specified regions
• Strong understanding of SaaS business models, technology platforms, and the ability to communicate complex technical concepts effectively
• Excellent communication, negotiation, and interpersonal skills, with the ability to adapt to the diverse cultural and business practices of clients in European regions
• Analytical skills with proficiency in CRM software and customer success tools, and a track record of using these tools to manage and expand client accounts
About Picus Security
Picus Security is a leading security validation company that gives organizations a clear picture of their cyber risk based on business context. Our platform transforms security practices by correlating, prioritizing, and validating exposures across siloed findings, allowing teams to focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.
What We Offer
• Unlimited opportunity for career growth and development
• Global exposure and experience working with customers worldwide
• A chance to shape and lead an exciting, fast-growing cyber security segment
• A diverse and inclusive work environment with a global team located in multiple countries
• Competitive compensation and benefits package
How to Apply
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. We look forward to hearing from you
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