Customer Journey Advocate for Pet Parents

hace 1 semana


Barcelona, Barcelona, España Rover A tiempo completo

Company Overview



Rover is a global platform that connects dog and cat parents with trusted pet sitters and dog walkers. Founded in 2011, we've grown into a fast-paced and agile company with teams in Seattle, Barcelona, San Antonio, Spokane, and remote locations.



We're committed to fostering a diverse and inclusive community of pet people, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones, and we strive to make the joys of pet parenthood more accessible.



About the Role



We're seeking a Lifecycle Specialist to join our Care Provider Comms strategy team, helping execute messaging across each lifecycle stage (Acquisition, Engagement, Retention) while supporting our Lifecycle engagement goals for Core and New Business Lines. As part of this role, you'll work closely with the entire Lifecycle Marketing strategy team and stakeholders to define project scope and plans, guiding teams to deliver quality and on-time results through effective communications and risk management.



Responsibilities



This role will report to the Manager I, Lifecycle Strategy, and involves:




  • Juggling multiple projects and maintaining sharp attention to detail
  • Working closely with high-energy, goal-oriented individuals and cross-functional communicators
  • Solving problems effectively and continuously seeking opportunities to learn and hone marketing skills
  • Collaborating with the Lifecycle Marketing strategy team and stakeholders to achieve project goals


Requirements



To succeed in this role, you should have:




  • Sharp problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills
  • A strong passion for customer-centric marketing and continuous learning
  • Experience working in fast-paced environments and managing multiple priorities
  • An understanding of marketing principles and strategies, particularly in customer journey mapping


Salary



The estimated salary for this role is $120,000 - $150,000 per year, depending on experience.



Benefits



Rover offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.



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