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Director of Global Human Resource Services, Manager of International HR Operations, Global HR Strategy Lead
hace 3 semanas
The role of the Global HR Operations Sr Director is to oversee the planning, organization, and control of HR operations globally.
- This includes designing, implementing, and managing a shared services approach in HR.
- Ensuring that colleagues, managers, and HR teams are fully supported and can focus on organizational strategic initiatives.
The director will play a critical role in ensuring compliance with global and local regulations, including data protection laws.
Maintaining robust data protection programs, focusing on secure data storage and process compliance.
Standardizing payroll and benefits control processes globally to optimize compliance and economies of scale.
Developing and delivering employee-focused HR services, including employee and manager inquiry management, online support, policy and program interpretation, employment verification, payroll operations, benefits administration, HR data management, compliance and policy administration, employee onboarding and offboarding, leave administration, training administration, LMS support, and HRIS support.
Proactively resolving employees' and managers' inquiries and identifying solutions to minimize issues into the center.
Designing an exceptional employee experience by creating streamlined, standardized, consumer-grade, user-friendly processes and tools that support employees throughout their career.
Establishing and implementing protocols for tiered delivery models and response mechanisms to efficiently resolve employee questions.
Maintaining high-quality, accurate, and timely services, aligned with the delivery strategy and employee satisfaction metrics.
Fostering collaboration with HR and local service lines.
Overseeing operational budgets, ensuring cost efficiency, and recommending corrective actions for deviations.
Optimizing the allocation of human, technical, and material resources.
Leading a global team of up to 200 professionals.
Driving employee-centric innovations and continuously seeking feedback and insights to identify gaps and innovate service delivery for greater employee experience.
Defining and managing the GBS HR Operations service portfolio, ensuring processes meet productivity and cost expectations.
Enhancing accessibility through innovation and digital tools and self-service platforms to empower employees with easy access to HR services and information.
Continuously improving processes and cycle time to gain greater productivity within the centers.
Developing and executing the end-to-end transition plan to implement the service delivery model across the globe.
Maintaining strong relationships with internal clients through regular strategic and operational meetings.
Identifying and proposing new service opportunities to reduce client costs and improve service offerings.
Staying updated on market trends to innovate and enhance the quality of services provided.
- Key Responsibilities Employee Service Delivery
- Develop and Deliver Employee-Focused HR Services
- Proactive Issue Resolution
- Design an Exceptional Employee Experience
- Service Delivery Model
- Monitor and Optimize Service Quality
- Enhance Accessibility
- Drive Employee-Centric Innovations
- Develop and execute the end-to-end transition plan to implement the service delivery model across the globe
- Define and manage the GBS HR Operations service portfolio, ensuring processes meet productivity and cost expectations
- Compliance and Standards
- Ensure adherence to global and local regulations, including data protection laws (e.g., LGPD).
- Maintain robust data protection programs, focusing on secure data storage and process compliance.
- Standardize payroll and benefits control processes globally to optimize compliance and economies of scale.
- Ensure approvals are adhered to for any data requests into the center.
- Client Engagement and Innovation
- Maintain strong relationships with internal clients through regular strategic and operational meetings.
- Identify and propose new service opportunities to reduce client costs and improve service offerings.
- Stay updated on market trends to innovate and enhance the quality of services provided.
- Budget and Resource Management
- Oversee the operational budget, ensuring cost efficiency and recommending corrective actions for deviations.
- Optimize the allocation of human, technical, and material resources.
- Key Impact Dimensions
- Global Reach: Operations across South America, Asia, Europe, and North America.
- Employee Support: Payroll processing for 23,000 employees with anticipated growth to 40,000 employees.
- Service Volume: Management of 30,000+ annual tickets.
- Team Leadership: Oversee a global team of up to 200 professionals.
- Qualifications and Skills
- Education: Bachelor's degree in Human Resources, Business Administration, or a related field (Master's preferred).
- Experience:
- Solid experience in Global HR Operations or Shared Services
- Proven track record of designing, implementing and managing a shared services approach in HR
- Proven track record in managing large teams and multi-country service delivery.
- Expertise in compliance, data protection, and payroll
- Led a large scale, global team of: 200 employees,
- Fosters a high-performance culture
- Highly inspirational leader who motivates a dispersed team motivation
- Skills:
- Strong strategic thinker and leadership capabilities.
- Excellent communication and client relationship skills.
- Ability to remain tactful and persuasive with stakeholders during complex situations or challenging processes.
- Proficiency in digital transformation and process automation.
- Knowledge of global labor laws and compliance standards.
- Strategic Planning and Execution
- Consumer-based Service Delivery
- Process Innovation and Continuous Improvement
- Team Leadership and Development
- Client-Centric Service Excellence
- Why Join Us?
- Lead transformative HR operations across a global landscape.
- Drive employee-focused innovation and operational efficiency.
- Be part of a team committed to delivering exceptional services while enhancing the employee experience.