Enterprise Software Solutions Professional
hace 5 días
At Interactive Medica, we empower Life Sciences companies to effectively manage their sales, marketing, and medical resources through our bespoke Cloud-based platforms.
Job OverviewWe are seeking an experienced Client Solutions Senior Engineer to support our clients with our SQL based platform. The ideal candidate will collaborate with colleagues to deliver solutions in a timely manner, ensuring the smooth running of client tools and acting on any implementations needed.
Key Responsibilities- Supervise daily routines & processes to ensure the efficient operation of client tools.
- Identify and implement quality improvements to enhance the client experience.
- Action support queries from clients within our Service Level Agreement (SLA).
- Advise and recommend appropriate client solutions & alternatives.
- Build positive relationships with clients and report accurately on all operational & technical aspects of the client's maintenance.
- Explore and contribute to new ways of implementing IM technology.
- Manage client accounts to ensure delivered solutions are working effectively.
We are looking for an experienced professional who can tick most of these boxes:
- Experience in the same or a similar role.
- Educated to degree level in a relevant field.
- Good problem-solving ability.
- Passion for achieving excellent client satisfaction.
- Strong knowledge of SQL Server and Transact SQL.
- Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript, and CSS.
- Ability to work to agreed timescales, keeping clients informed of any delays.
- Confidence in a customer-facing role with excellent interpersonal & relationship-building skills.
- Experience of speaking to global clients is desirable.
We provide a competitive salary of £65,000 - £80,000 per annum, depending on experience. Additionally, you will benefit from hybrid working, performance-related bonuses, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle-to-work scheme, discount vouchers, and access to wellbeing resources.
Why Choose UsAt Interactive Medica, we value diversity and embrace individuality. Our goal is to build a positive culture that showcases unique experiences, knowledge, and perspectives, driving innovation and creativity throughout Wilmington PLC. We shortlist all applicants who meet our essential role criteria, and guarantee an interview for all disabled applicants who meet the essential role criteria.
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