Retail Operations Manager

hace 3 semanas

Barcelona, Barcelona, España Alohas A tiempo completo
Job Description

About the Role: We are seeking a dedicated and proactive Retail Operations Manager to oversee and optimize the operational processes that support our retail stores in Barcelona.

Your Challenge:

  • Collect, analyze, and report on store and operational data, identifying trends and opportunities for improvement.
  • Create consistent reporting frameworks to provide actionable insights for Area Managers and leadership.
  • Develop, manage and report the global retail budget, ensuring profitability across locations.
  • Support for Store Teams: Work closely with Area Managers and Store Teams to provide hands-on support and resources for achieving sales goals.
  • Lead initiatives to address in-store challenges, optimizing workflows and enhancing team efficiency.
  • Operational Excellence & Process Standardization: Develop, refine, and standardize store operational processes, including customer service protocols, visual merchandising, team incentives strategies and others to ensure consistency and efficiency across all locations.
  • Identify and implement best practices to enhance store-level and cross-functional operations.
  • Logistics & Supply Chain Oversight: Collaborate with supply chain and operations to coordinate all logistics related to product delivery, ensuring timely and accurate shipments to stores.
  • Oversee along finance all the intercompany invoicing and ensure alignment with financial processes.
  • Monitor and control the sell-to-cash process, including returns and credits, coordinating closely with finance, customer service, and supply chain teams.
  • Actively engage with stakeholders to address and resolve delivery-related challenges.
  • Tools & Systems Management: Oversee implementation and maintenance of retail tools and systems (e.g., POS, stock management, CRM, Clienteling Software).
  • Provide training and ongoing support to ensure effective utilization by store teams.
  • Cross-Department Coordination: Act as a bridge between stores and headquarters departments (assortment and allocation, customer service, IT, projects, finance, HR), ensuring retail needs are clearly communicated and prioritized.
  • Collaborate with all stakeholders to drive solutions for operational challenges.
  • Scalability & Growth Planning: Develop frameworks for scaling operations, including processes for new store openings and long-term resource planning.

About You:

  • Experience: 5+ years in retail operations, 3+ in leadership, ideally in fashion or lifestyle.
  • Leadership: Strong team management and scaling experience.
  • Customer Focus: Skilled in enhancing shopping experiences and driving loyalty.
  • Analytical Skills: Proficient in sales data, KPIs, and budget management.
  • Omnichannel Expertise: Experience integrating online and offline strategies.
  • Operations: Knowledge of retail processes, inventory management, and SOPs.
  • Education: Bachelor's degree in business or related field.

Benefits:

  • Culture of freedom, responsibility, and trust
  • Flexible schedule: Fit it into your routine
  • Work hybrid: You have been selected for a hybrid position, allowing you to work from home on certain days.
  • We highly value work-life balance and prefer candidates who live in close proximity to the office.
  • Intensive workday in summer (July & August)
  • Mental Health Support: Team initiatives and two days off to disconnect and reconnect with yourself whenever you need it.
  • Discounts: Up to 70% discount on all our products and we do not forget your family and friends either.
  • Office: In the heart of Barcelona, in the Gracia neighborhood, where we take care of coffee and fruit.
  • Home office setup: You will get a laptop + electronic devices like a keyboard, mouse, and second screen.
  • Keep learning with ALOHAS: English courses to our employees, and more languages coming soon.
  • We take care of your happiness and professional growth with constructive feedback.
  • After-work events in Barcelona and Madrid every month.

About ALOHAS:

We are a responsible shopping experience and a chance to participate in the fight against overproduction in fashion. Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy. It's demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

We estimate the salary for this role to be around €60,000 - €80,000 per year, depending on experience.

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