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Client Services Manager

hace 2 meses

Madrid Centro, Madrid, España Groupe Henner Holding A tiempo completo

About Groupe Henner Holding

Groupe Henner Holding is a leading company in the insurance industry, dedicated to protecting the lives and health of 2.1 million people. We are committed to providing exceptional customer service and creating a supportive work environment for our teams.

Job Summary

We are seeking a highly skilled Client Services Manager to join our team in Madrid. As a Client Services Manager, you will be responsible for managing and supporting a team of 20 employees, including employees in 24/7 operations. You will be responsible for consolidating and validating KPIs, contributing to different projects, and developing action plans to improve KPIs.

Key Responsibilities

  1. Team Management
  • Develop team leaders and employees
  • Follow and validate recruitment needs under your scope of activity
  • Define and challenge collective and individual annual objectives for your team
Project Management
  • Contribute to different projects, bringing expertise and identifying key people to involve
Performance Management
  • Consolidate and validate KPIs
  • Develop action plans to improve KPIs

Requirements

To be successful in this role, you will need:

A previous successful experience in management, improving customer journey, client service, or similar job rolesA degree in insurance or management (a plus)Bilingual in English (required) and another language (a plus)Ability to follow up a budget (KPIs) and different projects in a fast-paced environmentInitiative, methodical, and rigorous approachAbility to federate and work closely with the regional manager

What We Offer

We offer a permanent contract, a competitive salary, and a range of benefits, including:

Free healthcare insurance for you and your familyAnnual variable bonus if you achieve your objectivesQuarterly profit-sharing bonusLunch allowanceTransportation allowanceMedical teleconsultation

Work-Life Balance

We value work-life balance and offer a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities and pregnant employees.