Dining Service Associate
hace 7 días
Company Overview
Mandarin Oriental, Barcelona is a 5-star hotel located on Barcelona's Paseo de Gracia. This exclusive hotel is part of the Mandarin Oriental Hotel Group, an international organization with over 38 luxury hotels, resorts, and residences worldwide.
The hotel has 120 rooms, including 28 suites uniquely decorated by Patricia Urquiola. In addition to accommodations, the hotel offers event spaces for weddings, meetings, and business events.
The hotel features a 2 Michelin star restaurant, a cocktail bar, indoor garden Mimosa, and a pool terrace serving light meals and offering spectacular views.
Job Description
We are looking for a talented individual to join our Food and Beverage department as a dining service associate. As a key member of our team, you will be responsible for providing exceptional service to our guests during their meal experience.
Main Responsibilities
This role requires proactive, interactive, and reactive leadership skills, ensuring each member of the team feels confident and satisfied while serving guests. Some of your daily duties will include:
- Ensuring relevant grooming standards are adhered to, reflecting a professional image for our guests
- Communicating with the kitchen and sommelier regarding specials
- Taking guest food and beverage requirements
- Offering aperitifs and recommending food
- Attending pre-service briefings for daily updates and efficiently following up tasks prior to guest arrival
- Meeting, greeting, and seating guests in a professional and efficient manner
- Maintaining mise en place levels accurately
- Clearing and resetting tables according to reservation plans
- Coordinating the service of food and beverages together with the manager and sommelier
- Preparing and presenting bills accurately
- Responding proactively to guest queries and ensuring appropriate action is taken
- Reporting and following up maintenance defaults affecting efficient and professional service delivery
- Wishing farewell to all guests and ensuring guest satisfaction has been reached
Periodic Duties
In addition to daily duties, this role includes periodic responsibilities such as ordering stationery, ensuring accurate delivery, polishing silverware, and performing weekly maintenance tasks.
Estimated Salary Range
$25,000 - $35,000 per year, depending on experience and qualifications.
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