Site Director

hace 2 semanas

Barcelona, Barcelona, España EF Education First A tiempo completo
About the Role

We are seeking a highly skilled and experienced Site Director to join our team at EF Education First. As a Site Director, you will be responsible for ensuring the successful execution of all ground logistics for our study abroad and gap year programs in Barcelona.

Key Responsibilities
  • Provide local oversight of program responsibilities to ensure the smooth coordination of student support and program logistics, including meals, accommodation, transport, and activities.
  • Represent EF Study Abroad and EF Gap Year through formal and informal contact with university partners, including their administrators, staff, and faculty.
  • Advise students on local customs and academic policies, and support their cross-cultural adaptation to their host setting.
  • Liaise with local partners and suppliers (hotels, restaurants, guides, etc.).
  • Serve as a primary point of contact for troubleshooting academic program logistics, cross-cultural support, and student emergencies.
  • Work collaboratively to support the safety and well-being of students and manage escalated emergencies.
  • Lead engaging and experiential activities.
  • Facilitate the inclusion of every person on the program and advance EF Study Abroad's overall DEIB efforts.
  • Assist students in meeting their academic goals through regular progress checks throughout the academic term.
  • Serve as the official point of contact for visiting EF staff and U.S. sending schools, including faculty from EF's university partners looking to make an initial site visit.
  • At EF headquarters' discretion, travel with students, Student Life Coordinator, and Field Directors during course-related academic field visits.
  • Work in partnership with the Student Life Coordinator to manage the quality of the program product, hotels, and activities.
  • Prepare and submit regular program status reports to EF Zurich and Boston staff.
  • Work with EF Zurich Operations teams, and Product Development and Customer Teams in the U.S. to funnel insights about programming or co-curricular opportunities for future programs.
  • Continuously expand EF local knowledge of the region, including but limited to suppliers and logistics of the area.
  • Review processes and approaches with an eye to continuously improve efficiency, quality, cost, and ultimately customer experience.
  • Support students, at times, during non-traditional hours like evenings and weekends.
Requirements
  • Top skills we're looking for: Communication, Problem Solving, Customer Experience, Logistics and Organizational Skills.
  • Fluent in English and the local language.
  • Location expertise – deep experience with and understanding of the local host setting, culture and higher education.
  • Strong understanding of U.S. higher education, gained through hands-on experience working with U.S. university students and faculty.
  • Must have a valid passport.
  • Be authorized to work in local country, without needing visa sponsorship.
  • Excellent leadership, communication, and interpersonal skills.
  • Organizational skills and good attention to detail.
  • Excellent ability to navigate ambiguous situations and highly adaptable.
  • Ability to prioritize, take action & work well under pressure.
  • Enthusiasm, positivity, resilience and a 'nothing-is-impossible' attitude.
  • Comfortable with communication tools and technology.
Preferred Qualifications
  • A strong interest or experience in working in international education and/or the travel industry.
  • International travel experience.

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