Guest Experience Manager
hace 4 semanas
We are seeking a highly skilled and charismatic Guest Experience Manager to join our team at SLS Barcelona.
Your Key Responsibilities:
- Greet and assist guests in a warm, courteous, and professional manner, ensuring their stay is nothing short of extraordinary.
- Act as the point of reference for guests who need assistance or information, attending to their wishes and requirements with a smile.
- Inform guests of the facilities and all the things to do in the hotel, including providing information on our restaurants and bars.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions, restaurants, and services.
- Analyze customer feedback and reviews to continuously improve overall rating, scores, and metrics.
What We're Looking For:
- A proactive, positive, energetic, dynamic, empathetic, team-worker with a high-level attention to detail and passion for hospitality.
- Excellent verbal and written communication skills, with fluency in Spanish and English.
- Able to multitask and work in a fast-paced environment.
- Able to learn quickly and adapt to SLS's unique culture.
- Able to work collaboratively with colleagues to deliver exceptional guest experiences.
What's in it for you:
- The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's passionate about creating great hospitality experiences and exploring new locations.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
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