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Chat Host

hace 2 meses

Madrid, Madrid, España Tombola A tiempo completo

{"h1": "Chat Host Opportunity at Tombola", "p": "We are seeking a vibrant and energetic Chat Host to join our CX team at Tombola, the biggest online bingo party in Spain. As a key frontline colleague, you will be the life and soul of our chat rooms, infusing every interaction with an extra bounce of energy and turning good player experiences into unforgettable moments.", "ul": [{"li": "Engage our players in lively conversations on a wide array of topics, welcoming new players to the community and keeping the party going with impromptu bonus quizzes or games."}, {"li": "Provide valuable advice and guidance on new games or site changes, ensuring our players stay in the loop and expertly signpost them to our Customer Service or Safeplay teams when necessary."}, {"li": "Maintain a lively yet respectful atmosphere, ensuring safety and enforcing chat rules when necessary."}], "h2": "Responsibilities", "ol": [{"li": "Promote engagement amongst players and be proactive in initiating and encouraging conversation through our live chat functionality, achieving both individual and team targets."}, {"li": "Chat to our players and respond to queries within the appropriate response times, ensuring you are committed to meet KPI's and standards of chat."}, {"li": "Respond promptly and efficiently to players indicating any concerns or risk."}, {"li": "Attend the needs of players."}, {"li": "Be committed to our Values."}, {"li": "Ensure that chat hosting is delivered in line with the live bingo experience and is delivered in line with our quality standards and core values."}, {"li": "Create and deliver games, activities and quizzes that increase player engagement in line with our guidelines."}, {"li": "Ensure that chat etiquette is managed effectively, utilising chat bans when needed in line with company processes."}, {"li": "Maintain responsibility for identifying safer gambling triggers and ensure it is dealt with in line with company processes."}, {"li": "Award bonuses to players in line with company processes"}, {"li": "Be the voice of promoting and upselling multi-product play."}, {"li": "Enhance the customer experience making it personal to them through chat hosting."}, {"li": "Be the face and voice of social campaigns."}, {"li": "Develop expert knowledge of our games and promotions."}], "h3": "Key Skills", "ul": [{"li": "Excellent Spanish language skills"}, {"li": "Strong Communication Skills"}, {"li": "An ability to demonstrate Empathy and Patience"}, {"li": "Problem-Solving Skills"}, {"li": "A good understanding of the Games and Promotions you are representing."}, {"li": "Adaptability"}, {"li": "Effective time management"}, {"li": "Chat hosts should be skilled in resolving conflicts and handling difficult situations diplomatically."}, {"li": "Attention to Detail"}, {"li": "Cultural Sensitivity"}, {"li": "Positive Attitude"}, {"li": "Teamwork"}]}