Hotel Receptionist

hace 3 días


Madrid, Madrid, España ANFORA NAZARI SL A tiempo completo
Job Summary

We are seeking a highly skilled and organized Hotel Receptionist to join our team at ANFORA NAZARI SL.

About the Role

As a multitask receptionist, you will be responsible for:

  1. Making and managing reservations efficiently to ensure maximum occupancy.
  2. Greeting guests at check-in and check-out with a warm smile and personalized service.
  3. Allocating rooms in a way that maximizes guest satisfaction and hotel revenue.
  4. Managing complaints and resolving problems promptly and professionally.
  5. Dealing with special requests and exceeding guest expectations.
  6. Accounting and payments control, ensuring accurate and timely processing.
  7. Utilizing multiple languages to communicate effectively with guests via phone, email, or in person.
  8. Assisting in other areas of the hotel as needed.
Responsibilities

In addition to the above responsibilities, you will also be expected to:

  1. Answer telephone calls promptly and professionally.
  2. Monitor booking control and availability to prevent overbooking.
  3. Manage prices and promotions to optimize sales and revenue.
  4. Perform basic accounting and payments control tasks accurately and efficiently.
  5. Provide exceptional customer assistance and support.
  6. Maintain and enhance the hotel's online reputation by responding to guest reviews and feedback on social media platforms.

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