Backoffice Operations Manager

hace 4 semanas


Madrid, Madrid, España Deel A tiempo completo
About Deel

Deel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, fostering a diverse global economy.

We're a rapidly growing company with over 3,000 team members spanning 100 countries. Our unified culture keeps us continually learning and innovating the platform and products for customers.

Job Description

We're seeking a skilled Backoffice Team Lead to manage our growing team of onboarding and backoffice specialists. As a key member of our operations team, you'll oversee day-to-day operations, track team performance, and become an expert user of the Deel platform.

Your responsibilities will include:

  • Managing a team of onboarding and backoffice specialists to deliver exceptional customer experiences
  • Tracking team performance and implementing process improvements
  • Becoming an expert user of the Deel platform to enable effective training and customer support
  • Partnering with internal teams to deliver the best customer experience
  • Suggesting and implementing ideas for optimizing customer onboarding workflows
Requirements

To succeed in this role, you'll need:

  • Proven experience leading a customer support, mobility, credit control, or operations-related team in a rapidly growing company
  • A track record of managing teams to meet or exceed operational efficiency and customer satisfaction goals
  • Flexibility and a willingness to work on a diverse team

We're excited to welcome a talented and motivated individual to our team. If you're passionate about operations and customer experience, we encourage you to apply.


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