Backoffice Operations Manager
hace 4 semanas
Deel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, fostering a diverse global economy.
We're a rapidly growing company with over 3,000 team members spanning 100 countries. Our unified culture keeps us continually learning and innovating the platform and products for customers.
Job DescriptionWe're seeking a skilled Backoffice Team Lead to manage our growing team of onboarding and backoffice specialists. As a key member of our operations team, you'll oversee day-to-day operations, track team performance, and become an expert user of the Deel platform.
Your responsibilities will include:
- Managing a team of onboarding and backoffice specialists to deliver exceptional customer experiences
- Tracking team performance and implementing process improvements
- Becoming an expert user of the Deel platform to enable effective training and customer support
- Partnering with internal teams to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows
To succeed in this role, you'll need:
- Proven experience leading a customer support, mobility, credit control, or operations-related team in a rapidly growing company
- A track record of managing teams to meet or exceed operational efficiency and customer satisfaction goals
- Flexibility and a willingness to work on a diverse team
We're excited to welcome a talented and motivated individual to our team. If you're passionate about operations and customer experience, we encourage you to apply.
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