Credit Risk Manager

hace 1 mes


Barcelona, Barcelona, España Boats Group A tiempo completo
About the Role

The Credit Controller plays a crucial role in managing customer collections for the International sales ledgers. This position requires effective communication with customers and internal teams across various departments, working closely with the finance team. The ideal candidate will be highly driven, able to prioritize responsibilities using sound judgment, and work with minimal supervision.

Key Responsibilities
  • Process cash applications daily from bank transfers and other direct customer payments, allocating them against outstanding invoices in NetSuite.
  • Process credit card payments as needed and update customer payment card details on EPX/ Stripe.
  • Follow up on declined credit card payments with customers where applicable.
  • Reach out to customers via phone calls or emails regarding past due accounts in accordance with the aged debt collection policy.
  • Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are addressed timely and correctly.
  • Communicate with customers and internal teams for inquiries, including payment information, invoice questions, and account balances.
  • Monitor and report on customer outstanding invoices, unallocated payments, and customer issues.
  • Review unapplied cash on customer accounts for refunds and/or apply to open invoices with communication to the customer.
  • Work closely with the International Account Management team for reviewing past due accounts and scheduling regular meetings to review overdue accounts.
  • Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress.

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